Welcome to Lunorte. These Terms of Service govern your use of our website and services. By accessing our website or purchasing from Lunorte, you agree to the terms and conditions outlined below.
If you do not agree with these terms, please refrain from using this website.
- Overview
- Lunorte is a design brand specializing in decorative lighting and interior objects. Through this website, customers can explore, order, and purchase our products online.
- By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service.
- Products
- Lunorte products are designed as decorative lighting pieces and interior design objects. Please note:
- Some products are made to order
- Slight variations in color, texture, or finish may occur
- Product images are provided for visual reference
- Because certain products are produced using 3D printing or handcrafted processes, minor variations between pieces may occur and are considered part of the design character.
- Lunorte products are designed as decorative lighting pieces and interior design objects. Please note:
- Orders
- When placing an order through our website, you agree that all information provided is accurate and complete.
- All orders are subject to availability and acceptance. Lunorte reserves the right to cancel or refuse an order in certain situations, including:
- Pricing errors
- Product availability issues
- Once an order is successfully placed, a confirmation email will be sent.
- Production Time
- Some Lunorte products are produced after the order has been placed.
- Estimated production time is 3–7 business days, depending on the product type and order volume.
- Production time does not include shipping time.
- Pricing
- All prices displayed on the website are listed in the applicable currency and may change without prior notice.
- Shipping costs and additional payment processing fees may be calculated separately during checkout.
- Payments
- Payments are processed through secure third-party payment gateways.
- Accepted payment methods may include:
- Bank transfer
- Credit card
- E-wallet
- QR payments
- Lunorte does not store or directly process sensitive payment information.
- Shipping
- Shipping costs are calculated during checkout based on the destination address and selected courier service.
- Delivery times may vary depending on the destination and courier.
- Lunorte is not responsible for shipping delays caused by:
- Courier services
- Customs clearance
- Unexpected logistics disruptions
- Returns or Exchanges
- Due to the nature of our products, returns or exchanges are accepted only under certain circumstances. Eligible cases may include:
- Items damaged during shipping
- Incorrect product received
- Requests must be submitted within 48 hours of receiving the product and must include clear photo documentation.
- Products that have been used, installed, or damaged due to improper handling may not be eligible for return.
- Due to the nature of our products, returns or exchanges are accepted only under certain circumstances. Eligible cases may include:
- Intellectual Properties
- All content on the Lunorte website, including:
- Product designs
- Images
- Graphics
- Text
- Logos
- is the intellectual property of Lunorte and may not be copied, reproduced, or distributed without prior written permission.
- All content on the Lunorte website, including:
- Limitation of Liability
- Lunorte shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
- Our products are intended for decorative lighting purposes only.
- Changes to Terms
- Lunorte reserves the right to update or modify these Terms of Service at any time. Updates will be published on this page and will take effect immediately upon posting.
- Contact
- If you have any questions regarding these Terms of Service, please contact us:
- Email – lunortedesign@gmail.com
- Website – www.lunortedesign.com