Thank you for choosing Lunorte. Each lighting piece is carefully designed and prepared to ensure safe and reliable delivery. This page outlines how your order is processed and shipped.
- Order Processing
- Most Lunorte products are made to order. Once an order is placed and payment is confirmed, production will begin.
- Estimated production time : 3–7 business days
- Production time may vary depending on:
- Product type
- Order volume
- Customization requirements
- Once production is completed, the item will be carefully packaged and prepared for shipment.
- Shipping Time
- Delivery time depends on the destination and courier service.
- Domestic (Indonesia)
- Estimated delivery: 2–7 business days, depending on location.
- International Orders
- Delivery time varies depending on the destination country, customs clearance, and courier services.
- Domestic (Indonesia)
- Please note that all shipping times are estimates and may vary due to logistics conditions.
- Delivery time depends on the destination and courier service.
- Shipping Costs
- Shipping costs are calculated automatically at checkout based on:
- Destination address
- Package weight and size
- Selected courier service
- Customers will be able to review the shipping cost before completing their purchase.
- Shipping costs are calculated automatically at checkout based on:
- Courrier Services
- Lunorte works with trusted courier partners to ensure reliable delivery.
- Available shipping partners may include:
- JNE
- J&T
- SiCepat
- POS Indonesia
- Courier options may vary depending on the shipping destination.
- Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
- You can track your shipment directly through the courier’s tracking system.
- Shipping Address
- Customers are responsible for providing a complete and accurate shipping address.
- Lunorte cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information.
- Shipping Damage
- All products are carefully packaged to minimize the risk of damage during delivery.
- If your order arrives damaged:
- Please contact us within 48 hours of receiving the package
- Provide clear photos of the product and packaging
- Our team will review the case and assist with an appropriate solution.
- Customs & Duties (International Orders)
- For international shipments, customers may be responsible for:
- Import taxes
- Customs duties
- Local handling fees
- These charges are determined by the destination country and are not controlled by Lunorte.
- For international shipments, customers may be responsible for:
- Shipping Delays
- Shipping may occasionally be affected by factors outside our control, including:
- Courier delays
- Weather conditions
- Customs clearance
- High shipping demand
- Lunorte will always do its best to assist customers if delays occur.
- Shipping may occasionally be affected by factors outside our control, including:
- Contact
- If you have any questions regarding shipping, please contact us:
- Email – lunortedesign@gmail.com
- Website – www.lunortedesign.com