At Lunorte, every lighting piece is carefully designed and produced with attention to detail. Many of our products are crafted through a made-to-order process, therefore our return and refund policy applies only to specific circumstances. By placing an order with Lunorte, you agree to the terms outlined below.

1. Made-to-Order Products
   • Most Lunorte lighting pieces are produced after an order has been placed. Because of this production process:
     • Orders cannot be cancelled once production has begun
     • Returns due to change of mind or personal preference cannot be accepted
   • We encourage customers to carefully review product descriptions, dimensions, and images before completing a purchase.
2. Eligible Returns
   • Returns or refunds may be considered in the following situations:
     • Damaged During Shipping – If the product arrives damaged due to shipping.
     • Incorrect Product Received – If the item received is different from the item ordered.
   • In these cases, Lunorte will review the issue and provide an appropriate solution, which may include replacement, repair, or refund.
3. Reporting an Issue
   • If there is an issue with your order, please contact us within 48 hours of receiving the product. Your message should include:
     • Order number
     • Description of the issue
     • Clear photos of the product and packaging
   • Requests submitted beyond this period may not be eligible for return or refund.
4. Return Approval
   • All returns must be reviewed and approved by Lunorte before any product is sent back. If a return is approved:
     • The customer will receive return instructions
     • The product must be unused and in its original packaging
5. Refund Process
   • Once the returned product has been received and inspected, Lunorte will notify you regarding the refund status. If the refund is approved:
     • The refund will be issued to the original payment method
     • Processing time may vary depending on the payment provider
6. Non-Returnable Conditions
   • Returns cannot be accepted under the following conditions:
     • Change of mind after purchase
     • Minor variations in color, texture, or finish due to material characteristics or lighting conditions
     • Damage caused by improper installation or misuse
     • Products that have been used, installed, or modified
   • Due to the crafted nature of our products, slight variations are considered part of the design character.
7. Shipping Cost
   • Shipping costs are non-refundable, unless the return is due to:
     • A Lunorte error
     • Damage during shipping
8. Contact
   • For any questions regarding returns or refunds, please contact us:
     • Email – lunortedesign@gmail.com
     • Website – www.lunortedesign.com